What we collect
Depending on how you use the site, we may collect:
- Order and account details: name, email, phone, billing/delivery address, order contents, order notes, returns/warranty messages.
- Site usage data: IP address, browser/device info, pages viewed, and actions (e.g., add to cart, begin checkout, purchase).
- Content you submit: product reviews, enquiries, and any details you include.
How we collect it
When you place an order, create an account, leave a review, or contact us. Automatically via cookies and similar technologies.
How we use your information
We use personal information to:
- process payments, fulfil orders, deliver goods, and manage returns
- provide support and respond to enquiries
- operate, maintain, and secure the website
- measure site performance and advertising effectiveness
Payments
We do not store full payment card details on our website. Payments are processed by the payment provider you choose at checkout.
Cookies and analytics
We use cookies for core site functions (e.g., cart and session). We also use a Google Analytics (GA4) plugin with Google Ads conversion tracking. It may send event data such as page views, add to cart, checkout steps, and completed purchases to Google for measurement and reporting.
You can control cookies through your browser settings (and any cookie controls we provide).
Who we share information with
We may share personal information with service providers as needed to run the store, such as:
- payment processors
- delivery/shipping providers
- website hosting and IT support
- Cloudflare (security/CDN/SSL)
- Google (GA4 and Google Ads conversion tracking)
Some providers may process data outside Australia but is beyond our control.
Data retention
We keep personal information only as long as needed for operating the business and meeting legal, tax, warranty, and security requirements. We do not automatically purge WooCommerce customer/order data.
Access and correction
You can request access to, or correction of, personal information we hold about you. You can also request deletion where practicable (noting we may need to retain some records for legal or security reasons).
Security
We use reasonable safeguards to protect your information, including HTTPS via Cloudflare (SSL Strict) and HSTS on our domain, plus access controls for admin systems.